Payment Terms And Conditions

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Our Deva Raksa Retreat Programs Koh Samui
Our Deva Raksa Retreat Programs Koh SamuiI

Important Pre-Booking Information 

Before making a booking, please consider the important information below, our payment options, cancellation policy and payment terms and conditions.

If you wish to proceed, please complete our online booking form. You need to complete the Medical Health Check Form before your booking will be accepted. (Required before every Online Home Detox Program & Deva Raksa Retreat Programs).

Once you have submitted your booking form and Medical Health Check Form Questionnaire we will get back to you within 24-36 hours working days. Once availability is confirmed, you will need to pay your 50% deposit within 3 days to secure your place.


Important Factors To Consider


We reserve the right to reject a booking when it is considered that a Detox or Rejuvenation Wellness Program is inappropriate for your specific health condition.

If you are taking the contraceptive pill, please be aware that you may need additional barrier contraception for 4 to 6 weeks after the fast.

Anyone with major chronic illness should consult with their GP before attending. In certain cases, we may ask for a letter from your GP to say that you are well enough to attend our detox program.

Detox retreats are not suitable if you are pregnant or breastfeeding, because toxins released by the body during the detox can cross the placenta or be passed on through the mother’s milk. You may instead wish to join our Non Detox programs.

However, if you are trying to improve fertility (both men and women) then a detox is one of the best things you can do in preparation, ideally take back your health first without the experience of symptoms prior to trying to conceive!

Payment Options 

Booking Deposit

A 50 % Deposit is required within 3 days of availability is confirmed. Please note, your booking will not be secured until your deposit has been received.

You can pay your deposit by:

  • Credit Card Online Wellness Programs And Consultations 

    All credit card payments are processed through Paypal. Paypal is a secure on-line credit card payment service, used and owned by E-bay. It is a simple, easy and extremely safe method. Please note, credit and debit card payments will incur a 3% surcharge to cover PayPal’s processing and finance charges. Bank Transfers can be requested for this option. 

  • Credit Card Deva Raksa Haven

    Credit card payments if you have no PayPal option can be processed through Deva Raksa HAVEN Credit Card Service or by Bank Transfer.
    Please note, credit and debit card payments will incur a 3% surcharge to cover Bank’s processing and finance charges.

  • Bank Wire Transfer

    Transfers are to be made in Thai Baht. Please note, we will not be liable for any charges accrued as a result of the transaction.
    Bookings are taken on a first come first serve basis. It is advisable to book early as our retreats are in high demand!

Program Balance:

Your remaining program balance will be payable upon check-in (prior to the commencement of your program).

You can pay your balance:

  • Pay Pall (See above)

  • In cash (we only accept Thai Baht)

    • You will need to visit an ATM / Exchange Bureau to change your foreign currency before your program begins.

  • Credit Card

    We are able to accept credit cards at the front office at Banburee Resort & Spa if you wish to pay your balance via this method you can either pay using PayPal (3 days prior to your arrival) or you will need to visit an ATM / Exchange Bureau to withdraw the balance in cash (Thai Bath) before your program begins.

Note: We reserve the right to cancel/delay the commencement of your program until your program balance has been received in full.

Cancellation Policy

If for any reason, you need to cancel your booking, our cancellation policy is as follows:

Less than 4 weeks before your program start date: We regret that we are unable to refund any amount.

Between 4-8 weeks prior to the start of your program, we will refund 25% of your deposit. More than 12 weeks before your program begins: we will refund half of the deposit you paid.

Deferral of a booking: We aim to operate a fair policy and will be happy to defer your booking to another available date if you are unable to make your planned program. 2 months notice is required for this plus an administration fee of 1,000 Thai Baht.

No Show / Early Termination of Program Policy:

We operate a ‘NO REFUND’ policy in the event you fail to check-in on the date booked / you terminate your program early.

Wellness Bodyguard - Payment terms And Conditions

Make A Change Today!

If you have any further questions, please don’t hesitate to contact Patrick our Wellness Director & Detoxification Specialist Deva Raksa Haven Restorative Wellness Center & Banburee Resort & Spa, in Koh Samui Thailand.  Please feel free to call telephone + 66(0) 8444 088 53 or contact by mail, if you require any further information.