Refund and Returns Policy
Effective Date: October 25, 2024
At ExclusiveWellnessRetreats.com, we are committed to ensuring your satisfaction with our food products. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps for returns, exchanges, and refunds.
1. Returns
We accept returns on eligible products under the following conditions:
- Eligibility: Due to the perishable nature of our products, we do not accept returns once the food items have been delivered. If your item is damaged or defective upon arrival, please contact us within [Insert number] hours of delivery for assistance.
- Non-Returnable Items: The following items are not eligible for return:
- Customized or personalized food items
- Items that have been consumed or partially consumed
- Proof of Purchase: A valid receipt or order confirmation is required to process any return or exchange.
2. Refunds
Once we receive your inquiry regarding a damaged or defective item, we will inspect it and notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [Insert number] business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the food item was partially damaged but not entirely unusable).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] to initiate the exchange process.
4. Return Shipping
- Customer Responsibility: You will not be responsible for shipping costs for returning a damaged or defective item, as we will arrange for its return if applicable.
- Return Address: If instructed to return any item, please send it to:
[Insert Return Address] - Shipping Recommendations: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance if applicable. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [Insert number] hours of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs if applicable.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: Processing times can vary depending on your financial institution.
- Still No Refund?: If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Sale Items
Only regular-priced items are eligible for a refund. Unfortunately, items purchased on sale or at a discount are not eligible for refunds unless they arrive damaged or defective.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
ExclusiveWellnessRetreats.com
Street:1298 Freedom Lane, Lodi,California,United States
Phone number: 209-369-9866
Email: info@exclusivewellnessretreats.com
Website: exclusivewellnessretreats.com
